Refund policy

Returns, Refunds & Damaged Books Policy

Last updated: 21 October 2026

Our commitment

We pack every collectible edition with care and want it to reach you in beautiful condition. This policy does not affect your statutory consumer rights.

Reporting damage

Please tell us about any visible damage within 14 days of delivery where possible, so we can investigate quickly. This is a preferred reporting window, not a deadline for claims about faulty goods. Email hello@moontidebox.com with your order number, a short description and photos of the book (and the packaging, if relevant).

Collector-quality standards

We consider the following to be faults: torn or heavily creased covers, crushed corners, significant scratches or dents, damaged sprayed edges, printing or binding defects, missing pages, and anything materially different from the product description. Small variations that naturally occur in printing may happen, but they never override your rights if goods are faulty or not as described.

Damaged or faulty books

We will offer a replacement wherever stock is available. As our editions are limited and can sell out, if a replacement isn't possible we will offer a refund or another appropriate remedy. You keep any legal right to reject faulty goods or choose another statutory remedy.

Changing your mind

If you buy online, you generally have 14 days from receiving your order to tell us you'd like to cancel, and then a further 14 days to return the item. Any legal exceptions will be explained before purchase.

Return postage and refunds

For change-of-mind returns, you pay the cost of returning the item. Refunds include the standard outbound delivery charge, but not any optional upgraded delivery. Return costs for faulty items are handled in line with the law.

How to return

Please contact us before posting anything back. Returns address: 23 Norman Place, Leeds, LS8 2AW, United Kingdom. Books do not need to be unopened or shrink-wrapped unless a legal exception applies.

Wrong or missing items

Email us with your order number and we'll investigate and put right any mistake that is ours.

Lost parcels

Please keep any packaging and contact us about missing deliveries. Our responsibility for delivery doesn't end just because a parcel has been handed to a courier.

Refund timing

Refunds are made to your original payment method within the legally required time. International customers may also have additional local protections.

Contact

Moon Tide · hello@moontidebox.com · 23 Norman Place, Leeds, LS8 2AW, United Kingdom